No need to report any of these, thanks!
OS updates, in rare cases, can cause issues for apps like Wipr!
If nothing is being blocked after updating to iOS 17, please, in the
Settings for Websites>
Content Blockers, make sure that
Other Websitesis enabled. Also make sure that the websites you care about are not turned off in the list in this same screen.
All Websitesis set to
Allow in Private Browsinginside each Part and Extra are enabled as well.
The above will ensure that the update didn’t change your settings. If you’re still having trouble, some users report that uninstalling and reinstalling Wipr fixes the issue.
If you can see Wipr Part 1 2 and 3 in Safari’s
Extensions, but not Wipr Extra, you’re being bit by a bug. Safari can’t seem to reliably index Web Extensions like Wipr Extra.
Note that this affects all Web Extensions, not just Wipr, and there is absolutely nothing I can do about it. Please complain to Apple – the more people complain, the sooner they’ll fix this.
The following Terminal command has been reported to fix the issue (at least temporarily):
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
There’s a long-standing bug that appeared in macOS 11 “Big Sur”, and survives to this day, where Safari keeps “forgetting” about Content Blockers; even if everything is setup correctly, Wipr will have no effect on websites, including the
The extensions will still appear in Safari’s
Extensions, and they will still be checked.
It appears that launching the Wipr app (and not refreshing) is what causes the issue. Refreshing fixes the issue until the next time the app is launched. If you avoid launching Wipr altogether, or always refresh when you do, you shouldn’t encounter this at all.
Please complain to Apple, maybe they’ll fix it someday!
On macOS: launch the Wipr app, and you’ll find it in the menubar under
On iOS: launch the Wipr app and you’ll find it in the
About Wipr screen.
This includes debug information that I need in order to assist you. If you try to contact me otherwise, I will ask you to do this instead. If you absolutely cannot do this, please at least let me know.
If your issue is with the app itself (not a web page), and it’s not answered by the FAQ, this is all you need to know! Otherwise, read on.
Before contacting me, please make sure the issue persists with the most recent blocklist. Select
Automatic Refresh in the app and it will let you know if it’s up to date.
Please also make sure that Content Blockers are enabled for the site and as a global default.
On macOS: select
Safari from the menu bar, then
Settings for (website name)… and make sure that
Enable content blockers is on; then in Safari’s Preferences, under
Content Blockers, make sure that
When visiting other websites is set to
On iOS: tap the
aA button, select
Website Settings, and make sure
Use Content Blockers is on; then in the Settings app select
Safari, then under
SETTINGS FOR WEBSITES select
Content Blockers and make sure the switch next to
All Websites or
Other Websites is on.
Please be specific about what the issue is, and include a link to the page where you have encountered it. Screenshots are welcome!
Note that Wipr does not work inside other apps, only on web pages opened in Safari – so it will definitely not block any ads in, say, a YouTube app.
So to recap:
Send Feedbackfunction in the app – do not just email me
So help me, if you don’t include a link to a page where the issue occurs.
I probably won’t reply unless I need more info. Saying hi to everybody has been nice, but I’ve realized it’s an unsustainable time sink. If you get no reply, rest assured: I read every single report!
Please first make sure you are running the latest version of both the app and iOS/macOS.
If that doesn’t resolve your issue, please contact me using the
Send Feedback button you’ll find in the app itself. This will attach some additional information to your message, so I won’t have to ask you for it later. If that is not possible, please remember to tell me what device you’re using, and what app you’re talking about :)
Please describe the issue in as much detail as possible.
You can email me.